Wedding Frequently Asked Questions

Frequently Asked Questions

What services are included with the wedding reception package?
Our wedding reception package includes the venue, décor, meal - inclusive of non-alcoholic wine for toasting - and a wedding DJ with microphone and sound system. Our wedding reception décor includes the following items: Head Table, Backdrop, Chair Covers, Tie Backs, Overlays and Centerpieces, Cake Table with Champagne Glasses & Cake Servers, Gift Table, Guest Registration Table, and Podium

What is the required deposit to confirm a reservation?

A non-refundable deposit of thirty percent (30%) of the total cost is required to book an event.

What is the payment and cancellation policy?

A deposit is required for confirmation of booking, on the signing of a contract. The remaining portion of the contract plus any additional charges based on requests will become due and payable no later than five (5) business days prior to the event date. On cancellation thirty percent (30%) of the total amount due is non refundable. This condition shall not be waived.

How much time do I have for my wedding reception?

The duration of a wedding reception is four (4) hours.

Can I extend the length of my reception?

Additional time attracts a fee and must be agreed to in advance in your contract and is subject to availability.

Can I have a morning wedding reception?

Pollyanna offers morning and afternoon receptions. A morning wedding reception must end by 2:00PM

Are a wedding DJ and sound system included in the package?

Our wedding DJ comes at an additional cost and includes sound system and microphone.

What information do I need to provide when to book my wedding reception?

The following is the minimum information that is required at booking time:

  • Name of Bride, Phone Number, and Address

  • Name of Groom, Phone Number and Address

  • Choice of Reception area (Banquet Hall, Garden, etc.)

  • Choice of Ceremony area (if at Pollyanna)

  • Start Time of Ceremony (needed for reception start and end times)

  • Number of guests including bridal party

    Can I have my wedding ceremony at Pollyanna?

    Yes you can; we offer a wedding ceremony package complete with the following:
    Backdrop, Chair Covers, Tie Backs, Red Carpet Or Aisle Runner, Wedding Arch, Guest Registration Table, Ceremony Signing Table, Sand Or Candle Ceremony Table, Sound System, Microphone, D.J. Podium.

    Does Pollyanna provide a marriage officer or pastor to officiate the ceremony?

    No, at this time we do not offer the services of a marriage officer, however, we would be happy to make recommendations.

    Do I need to make an appointment to come and view the venue?

  • To make an appointment to view the venue or speak with a member of our banqueting team please call us at 927-5575. Our office hours are 10:00 AM to 5:00 PM Monday to Friday. 

  • Does Pollyanna offer centerpieces with its decoration package? Can Pollyanna create custom centerpieces coordinated with my wedding colours?
    Our wedding package includes small all-white silk flower centerpieces that can be used in the event customized centerpieces are not provided by the customer. Most of our brides opt for fresh flower centerpiece arrangements that incorporate their wedding flowers, or a more contemporary non-floral centerpiece customized to coordinate with their colour scheme. These floral and non-floral centerpieces are typically provided by a specialized decorator or florist. Based on the number of guests attending and seating layouts Pollyanna can advise you on the number of centerpieces you will need. Please refer to the decoration section of the terms and conditions on your contract for details regarding décor.

    Can I bring in an outside decorator?

    All decorations must be approved by the Banqueting Manager (including centerpieces). Thumb tacks, nails, staples, push pins and tape are NOT to be used to attach items to the walls or any other part of the building or trees. Open flames e.g. lit candles are prohibited. If additional client decorations are allowed, setting up and removal must be supervised by the Banquet Manager or an authorized member of the banqueting team. Pollyanna is not responsible for any merchandise or articles left on the premises prior to, during, or following the CLIENT's event. All items brought on to the Pollyanna premises must be removed at the end of the function without causing damage to Pollyanna property. Any such damage will be charged to the client.

    Does Pollyanna offer venue rental only?

    We do not offer venue only service at this time.

    Does Pollyanna offer off-premises wedding services?

    We provide off-premises catering services for all types of social affairs including wedding receptions.

    When do I need to finalize the menu, payments and other event details?

    Menu selection, final payment and guest count must be finalized at least five (5) business days before your event. Other details should typically be finalized at least thirty (30) days before your event.

    What kind of parking is available?

    Pollyanna offers free on premises self-parking.

    What is your smoking policy?

    Smoking is not allowed inside the banquet halls and the use of any and all illegal substances in the premises is prohibited.

    Does Pollyanna provide bar services?

    Pollyanna does not provide open bar or consumption bar services, however, we allow customers to bring their own bar stock, including ice, cups etc. A minimal fee is charged to setup the bar area and includes bar counter and drum coolers. This can result in considerable savings to the customer.

    Can Pollyanna provide my wedding cakes?

    Customers may choose to have Pollyanna prepare their wedding cakes which is one less thing that an already busy bride has to coordinate on her wedding day. If the customer chooses to provide their own wedding cake please note that the cake must arrive no earlier than the start time of the wedding CEREMONY.

    Do the banquet halls have air-conditioning?

    Both of our banquet halls are air-conditioned with a seating capacity of one hundred (100) and one hundred and forty (140) persons.

    Does Pollyanna provide a weather contingency plan for outdoor spaces?

    If the outdoor garden setting is selected as the event location, the customer is advised that tent rental is their responsibility. Pollyanna can assist in making the necessary arrangements for a tent to be rented, delivered and removed.

    We cater to you, We cater for you.

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